Use of intelligent methods is crucial for software quality control, study says


Software testing teams have faced challenges on two fronts: a significant reduction in annual budgets and the rapid adoption of agile and DevOps development methodologies.

That is what the World Quality Report 2017 report shows, a study published by Capgemini and its subsidiary Sogeti, provider of technology and engineering services, in conjunction with Micro Focus. The report examined the quality of applications and testing practices across a number of industries, and a total of 32 countries.

The survey shows a lack of maturity in adopting smart tests, with only 16% of respondents claiming to use such technologies to their full potential. And while test budgets have narrowed this year, they are expected to grow again.


This year, the World Quality Report identified, for the second time in a row, a reduction in IT budgets in proportion allocated for quality assurance and testing.

Falling from 35% in 2015 to 31% last year and reaching 26% this year, a reduction that reflects a significant change in both human resources and hardware and infrastructure – now accounting for 46% of the test budget.

Despite the drop in budgets, the report predicts increased demand for tests on mobile applications and Internet of Things (IoT), pushing budgets to 32% by 2020. Testing percentages also vary enormously across organizations: from below 10% to levels above 50% in IT budgets. By migrating to automated smart testing solutions in their development portfolios, organizations can better plan and increase the efficiency of their budgets.

New models: Agile and DevOps

The growth of development methodologies such as Agile and DevOps is challenging the traditional framework of quality professionals and testing. In response to this phenomenon, organizations are shifting teams from Centers of Excellence testing to incorporating them into development departments in search of greater flexibility. However, 99% of the respondents said they found complications when performing tests on agile methodologies, with 46% of them citing lack of data and unstable environments as their major obstacles. A new model is emerging, in which Test Excellence Centers provide unified guidance and decision making in relation to tools and platforms.


To address these challenges, organizations are turning to smart test automation to meet the demand for more agile applications and increasingly complex IT scenarios. Effective automation helps ensure quality, while freeing up test team resources for development work. However, despite the tangible ROI, as in reducing time to market applications, only 16% of respondents are effectively using automation.

Among the key challenges facing 50% of the organizations participating in the survey are the exponential growth of data sets, streamlined IT applications and future regulations such as the General Data Protection Regulation (GDPR) .

“Digital transformation offers a great opportunity for growth, however, organizations must be proactive in breaking down silos between business, development, quality and operations, relying on agile methodologies and DevOps to focus on value to maintain competitive advantage, quality control organizations must turn to the automation of the testing ecosystem, predictive analytics and to the quality-oriented intelligence and testing, to achieve, as well , better business results, “explained Hans van Waayenburg, a member of the executive committee of the Capgemini group and leader of Sogeti.

The World Quality Report interviewed 1,660 IT professionals from 32 countries. Now, in its 9th edition, the report adopted the methodology of data collection through telephone interviews, computer-aided. Based on the analysis of interviews given by professionals from six groups: CIOs, application vice presidents, IT directors, quality managers and testers, CDOs, CMOs and CTOs, product leaders. The report analyzed the information provided through quantitative interviews, followed by deep qualitative discussions.